FREQUENTLY ASKED QUESTIONS

ORDER DETAILS

  • Orders typically take 2-7 days to be made and sent out.
  • Shipping times vary on region; see checkout for estimated shipping times.
  • You will receive an e-mail notification when your order has been received, and when it has been shipped.

REFUND POLICY

Customer satisfaction is the most important aspect of selling my art. That being said, mistakes inevitably happen during the shipping process. If you've received a damaged product, it may be replaced free of charge.

Note that since all art is ordered upon request, refunds are not accepted.

Replacement

To get a damaged art piece replaced, simply contact me via E-mail or through Instagram DM with your order information and an image of the damaged product. Your art piece will be replaced promptly once the replacement has been approved.

FINAL SALES AND FEES

  • ​All prints, commissions, original paintings and shipping costs are final sale.
  • I am not responsible for any customs or duty fees with regards to international shipments.
  • I am not responsible for lost items due to mistakes in the entered address, so please enter your shipping information completely and carefully.
  • If there is a mistake in the order you've placed, please notify me within 24 hours of when you've placed the order.

MORE QUESTIONS?

If you wish to submit a commission request or acquire more information, feel free to contact me via E-mail at artbysatiie@gmail.com or Instagram DM me at instagram.com/satiie and I will get back to you promptly!

I work very hard on every art piece in order to sell dope, vibrant art, which takes time and care. So, thank you for your patience, and for the much appreciated support!